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TOPIC: [solved] fb has not shared any information.

[solved] fb has not shared any information. 6 years 1 month ago #49

  • rottenberg
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Hello

I have installed facebook wall and social integration for an FB account 10 days ago.

At the beginning everything were ok. I got the FB post integrated in my site (I am not the owner of the FB account).

Since a few days I get this message :
C10Sion has not shared any information
. (C10sion is the page name I want to display).

The owner told me that he had changed the password of FB account. I have updated the access token in the module, but the message remained.

I have created a new page in the FB account with the same result.

I have created a new FB account and a new page in this new FB account : the result is the same.

What do I need to do to get the module working ?

thank you for help

best regards

Michel
Last Edit: 6 years 1 month ago by rottenberg.
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fb has not shared any information. 6 years 1 month ago #50

  • mridul
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Facebook recently upgraded their Graph Api version to 2.1, so something changed for which this error may appears. Have a try by downloading updated product zip again and reinstall. If problem persists email your website link so that i take a look where is the problem.
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fb has not shared any information. 6 years 1 month ago #51

  • rottenberg
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I have downloaded the product from the site but the problem remains.

the site is : tv.c10sion.com

tell me if you need a admin access

best regards

Michel
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fb has not shared any information. 6 years 1 month ago #52

  • mridul
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It's look like your facebook page id is not working when i load it - www.facebook.com/331584300335398, seeing page not found errors. read doc again and verify that you got this page id right. send me the full page url.

If page id was right then there may be some restrictions set in your FB page settings for which it's not appearing publicly, restrictions like country, age...
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fb has not shared any information. 6 years 1 month ago #53

  • rottenberg
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I think I have found the problem

In the facebook Id I was entering the number given developper.facebook setting (app ID).
I need to enter the page parameter facebook address (facebook.com/cdission) . I need to enter cdission.

Now it's working.

thank you for help

best regards
Michel
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fb has not shared any information. 6 years 1 month ago #54

  • mridul
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Hi
yes i thought so as it was not a valid page id. but always use page id as number for uniqueness. Follow doc about how to get that page id or go to page settings->page info page to get page id at bottom.

Thanks
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